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Frequently Asked Questions

Find a topic you need help with under Helpful Links & Resources below, as well as, answers to our "Most Frequently Asked Questions". If you still have a question please suggest an update to our FAQs and contact us through our Customer Service Center.

Helpful Links & Resources:


> Accepted Forms of Payment
> NexDay Guarantee
> NexDay Rewards
> Order & Payment Policy
> Order Cancellation Policy
> Privacy Policy
> Product Pricing and Currency
> Reporting Damage During Transit
> Returns Policy
> Shipping Services & Delivery
> Special Order Products
> Terms and Conditions of Use

Most Frequently Asked Questions:

Q: Do you provide custom logo, printing or design services for your products?
A: We do not provide custom printing, manufacturing or design services on the products we offer.

Q: Do you have other products available that are not listed online?
A: We do have access to other products available from any of our Manufacturers listed under Shop By Brand >. These products may be in stock or available as "Special Order" > products that are subject to extended lead times and/or minimum order quantities.

Q: Can I request samples?
A: We do not carry product samples or open cases.

Q: Can I purchase a quantity less than what is advertised for a product?
A: The minimum quantity available for purchase is displayed online for each product listed.

Q: Can I pick-up my order?
A: Pick-up service is not available. All orders are placed online, processed at night and shipped via UPS direct to your business or home. Due to our commitment to ship as fast as possible, as well as local availability, orders may ship in full, or in part, from any distribution center.

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