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Returns Policy

Customer is responsible for inspecting and accepting products to make sure they are received as represented. Customer can reject and return any portion of an order that is damaged, defective, or otherwise fails to conform to the goods specified in the Customer's order, subject to the following requirements: To request a return please contact our Customer Service Center to obtain Return Authorization (RA) number(s) and Product Return Instructions.

• Customer must send all returns accompanied by an issued Return Authorization. Items returned without a Return Authorization will not be accepted.

• Return authorization must be requested within 10 days of receipt of product. Nexday Supply reserves the right to refuse returns after 10 days have passed from the delivery date.

• All returned products must be received in resalable condition and in the original shipping cartons and unit of measure, complete with all packing and associated materials.

• A restocking fee of 20% or $25.00 (whichever is greater) applies to all returns.

• Shipping and handling charges for the original purchase are non-refundable. Orders that were shipped under Free Shipping Specials, and/or upgraded shipping services provided and not charged for, will be subject to the freight charges that were originally waived, and these will be deducted from any net refund

• Any additional shipping costs required to complete a return shipped to an incorrect originating location will be deducted from net refund.

• Returns that are lost or damaged do not qualify for a refund. The customer assumes all responsibility for any lost packages or damage during transit.

• Returns for products that are designated as "Non-Returnable Items” will not be permitted.

• The following categories are designated as “Non-Returnable Items”: food and beverage, pharmaceuticals, machine/floor equipment, discontinued or expired products, special orders, closeout merchandise, and any items shipped directly from manufacturers.

• A refund for qualified product returned is arranged upon receipt and inspection of item(s) to verify product quantity is complete and in resalable condition. Return credits are issued to the original payment method after passing inspection. Most credits are posted to your payment method within 30 days from the date your return is received.

• Rewards Points earned on returns are deducted from Total Rewards Points balance. 

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